Today an organization's only route to sustainable competitive advantage is to become a customer-obsessed enterprise — which means that it focuses its strategy, energy, and budget on processes that enhance the knowledge of and engagement with customers and prioritizes these over maintaining traditional competitive barriers.
To do more than just talk about customer obsession, I&O leaders must shift the lion's share of their time, brainpower, and money to focus on the business technology (BT) agenda — the technology, systems, and processes to win, serve, and retain customers.? Application discovery and dependency mapping is a key ingredient on this journey towards customer obsession. It helps you get a deeper insight into your IT by automatically discovering components in your infrastructure and mapping dependencies amongst them.
- How application discovery and dependency mapping delivers actionable information in quick time, so that you can take better business decisions and recover quickly from?application?downtime.
-?Understand the definition of application discovery and dependency mapping, its challenges and what you can do to participate.
Date: March 10, 2015
Time: 12.00 pm to 1.00 pm EST (9 am to 10 am PDT)
VP, Research Director Serving Infrastructure & Operations Professionals